Shipping & Returns.

Every Fantasy Flames candle is poured to order — handcrafted, cured, and packed with care before it begins its journey to you.

Shipping Charges

We offer complimentary shipping on all orders over $200, and a flat rate of $15 applies to all orders below this amount.

Once your order is finalized, we’re unable to make changes — so double-check all your details, especially on your custom orders.

We get it, mistakes can happen - If you’ve entered something wrong or any info needs to be urgently changed we can do so withing 1hr of your order being placed. Please contact us as soon as possible at hello@fantasyflames.com.au so we can try to catch it before we start creating your candle.

Shipping Options are as follows:

Standard Shipping (order is created within 1-3 business days and shipped via standard post)

Express Shipping (order is created within 1-3 business days and shippied via express post)

Priority Order (order is created within 1 business day and shipped via overnight shipping)

Processing & Dispatch

Orders are created and packed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been dispatched, you’ll receive a confirmation email with your tracking details — your flame is officially on its way.

Delivery times vary by location but generally fall between 2–10 business days after dispatch.

If you’re after express or urgent shipping there is an option at checkout you can select, if there is a specific timeframe in mind and you want to be extra cautions please email us at hello@fantasyflames.com.au to explore faster options.

Click & Collect

Prefer to pick up your order in person? Once it’s ready, you’ll receive an email notification confirming your candle is complete and waiting for you. Please bring your order confirmation when collecting.

Our current stockist that you can collect from are:

Main Lane Gifts (Healesville)

282 Maroondah Hwy, Healesville VIC 3777

Monday - Sunday

10am to 4pm

Refund Policy

At Fantasy Flames, every candle is hand-poured, custom-made, and crafted with care — meaning each one is as unique as the person it’s made for. Because of this, we do not offer refunds or exchanges for change of mind, scent preference, or design expectations.

Refunds & Replacements

Refunds or replacements are only available if your candle arrives damaged or faulty.
If that happens (rare, but we’ve seen a few postal adventures), please contact us within 48 hours of delivery at hello@fantasyflames.com.au, including your order number and clear photos of the issue (photos of the damaged item, and photos of the packaging) so we can make it right. PLEASE HOLD ON TO THE DAMAGED PACKAGING AND DAMAGED PRODUCT - we need you to hang on to these for us to lodge our insurance claim with the shipping carrier.

We will advise you as soon as you are okay to throw the items out. We will organise the replacement of your item straight away you do not need to wait for the claims process we must follow.

Please note — natural variations in scent strength, wax texture, colour, or finish are part of the handmade process and are not considered faults.

Additionally, colours may appear differently online than in person due to screen settings, lighting, and photography — we do our best to represent them accurately, but each batch and display can vary slightly.

The Important Stuff

  • No refunds for change of mind, scent preferences, or custom orders once production has begun.

  • Items must be unused and in their original condition to be considered for replacement.

  • Refunds will not be issued for candles damaged due to misuse, burning errors, or ignoring candle care instructions (trim those wicks, darling).

Every candle is poured with intention, checked for quality, and packaged with care — because your unboxing should feel as beautiful as your burn.

Your flame is made just for you — and once it’s poured, there’s no turning back.