Privacy policy.

At Fantasy Flames, your privacy is as important to us as the flame itself.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online or in person.

1. Information We Collect

We collect only the information necessary to process your order and enhance your experience, including:

  • Your name, email address, phone number, and shipping/billing details.

  • Payment details (processed securely through trusted third-party payment providers — we never store your card information).

  • Optional information you provide, such as messages, custom scent requests, or subscription sign-ups.

  • Non-identifiable data such as website analytics, cookies, and browsing behaviour, used to improve our site’s functionality and your experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Contact you regarding your purchase or respond to your enquiries.

  • Send updates, newsletters, or promotional offers (only if you’ve opted in).

  • Improve our products, services, and website performance.

  • Comply with legal obligations or resolve disputes.

3. Data Security

We take your privacy seriously.
Your information is stored securely using encrypted systems and protected from unauthorised access, alteration, or disclosure.
Payment transactions are processed through secure, PCI-compliant payment gateways.

While we take every reasonable precaution, no online transmission is completely risk-free — by using our website, you acknowledge and accept this inherent risk.

4. Sharing Your Information

We only share your personal data with trusted third parties when necessary to complete your order or improve our services — such as payment processors, couriers, and marketing or analytics partners.
These parties are bound by confidentiality and data protection agreements.
We never sell, trade, or misuse your personal data.

5. Cookies & Analytics

Our website uses cookies to improve your browsing experience and help us understand visitor behaviour.
You can disable cookies in your browser settings, but some features of our site may not function as intended.

6. Email Marketing

If you join our mailing list, we may send occasional updates, promotions, or product news.
You can unsubscribe anytime by clicking the “unsubscribe” link at the bottom of any email, and your details will be removed immediately.

7. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us at hello@fantasyflames.com.au.
We will respond to all requests within a reasonable timeframe, in accordance with Australian privacy laws.

8. Links to Other Sites

Our website may contain links to third-party websites.
Fantasy Flames is not responsible for the privacy practices or content of those sites. We recommend reading their privacy policies before sharing any personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, and the “Last Updated” date will indicate when it was revised.

10. Contact Us

For any questions, concerns, or privacy requests, please contact us:
Fantasy Flames
Email: hello@fantasyflames.com.au
Location: Yarra Valley, Victoria, Australia

Last Updated: October 2025

Your trust means everything to us. Every order, message, and story you share stays safe — so you can light your candle with confidence.